FAQs

With your permission, yes. We encourage collaboration between all members of your care team. We believe having insight from all perspectives improves overall treatment. You will be required to sign a release of information for each provider you’d like to be involved.

No. You can schedule directly with LÉVO without needing a referral from a primary care physician.

Yes! It is not a requirement to be currently seeing a therapist at all.

We work with patients who see therapists at a variety of locations throughout the community.

Initial assessments are 40-60 minutes and follow-up visits are about 30 minutes. Please arrive 15 minutes prior to your appointment time to fill out pre-assessment paperwork.

Yes, patients can receive care for most conditions through Telehealth. We prefer the connection of an in-person visit when possible for at least the first visit but recognize that this is not always possible. The provider may ask to see a patient periodically in person.

Although our providers screen for physical ailments that may affect your mental health, their focus is treating mental health conditions. LÉVO also offers services that contribute to your mental health and well-being; such as Hormone Replacement Therapy, Eating Disorders, Disordered Eating, ADHD testing and assessment, and Genomic Testing.

Yes, we offer convenient, self-administered swab tests for patients. The purpose of this test is to identify the optimal medication recommendation for the patient’s condition.

This process requires the client to meet with a Provider for an assessment. The test will be conducted/ordered, then a follow-up consult will be required with the Provider.

See Genomic Testing for more details.

Our providers accept a variety of payment methods including self-pay, clergy-pay, and private insurance. We recommend that you verify benefits by asking your insurance company if your provider is in-network. They can provide details regarding deductibles, copayments, and coinsurance. The following is a current list of the insurances we accept: Aetna Blue Cross Blue Shield Cigna Direct Care Administrators DMBA – Deseret Mutual Benefit Administrators EMI Health GEHA Health West HMHI Behavioral Health Network MotivHealth Claritev – Used to be Multiplan PEHP Select Health Tricare Tricare West UMR UHC – United Healthcare University of Utah Health Plans – HEALTHY PREMIER & HEALTHY PREFERRED ONLY

Each patient’s financial responsibility varies depending on their insurance company and plan. We recommend you call your insurance to verify that your provider is in-network and ask what your benefits are for a Specialist or Professional Office visit.